Information regarding Visas and Citizenship
The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department Immigration and Border Protection’s website.
Planning a holiday in Australia?
If you hold a passport from the European Union, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland or Vatican City, you can apply electronically free of charge for a visa to visit Australia for a holiday. Please refer to Holiday Information for more details.
Visa and Citizenship information
The Department of Immigration and Border Protection (DIBP) provides a website with information about Australian visas and citizenship. This information is available in English.
This website contains comprehensive information about the range of visa products, eligibility, forms, fees and application procedures. For most visa types there are checklists and step-by-step guides to help you make your application. Please visit www.border.gov.au for more information.
Immigration Office Berlin, Germany
The immigration office in Berlin processes the following visas for clients resident in Denmark, Estonia, Finland, Germany, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Norway, Poland, San Marino, Sweden, Switzerland and Vatican City.
- Visitor visas (for passport holders who cannot apply online)
- Working Holiday Maker visas (for passport holders who cannot apply online)
- Short Stay Business visas (for passport holders who cannot apply online)
- Transit Visa
- Student Visas (for passport holders who cannot apply online)
- Temporary Work Visas
- Resident Return Visas
- Partner Migration
- Child Migration
- Other Family Migration
For further information please refer to the Australian Border Protection Services website.
Documents lodged at the Berlin office in languages other than English or German must be accompanied by an English translation. For further information on these requirements, please refer to the Berlin website: www.germany.embassy.gov.au/beln/Visas_and_Migration.html
Citizenship by Descent processing office London, UK
The immigration office in London processes citizenship by descent applications for clients resident in Andorra, Ascension Island, Austria, Belgium, Bosnia Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Faeroe Islands, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saint Helena, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City.
For further information please refer to the High Commission in London.
Contacting Us and the Europe Service Center
To ensure you have the quickest, most efficient service, we encourage you to use the information already available in our website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
our website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing our website you have further questions or require additional information, you may wish to contact the Europe Service Centre (ESC) for assistance. The ESC is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.
The easiest way to contact the ESC is to use our web based client enquiry form.
You may also contact the ESC by telephone. For further information on how to contact the ESC, please click here.
At times, due to high call volumes, you may find it difficult to get through to the ESC. In such cases, we encourage clients to access the information required on our website. If, after consulting the website, you still require information, you may also use the online enquiry form.